Refund Policy

1 · The platform is free — there is nothing to refund for access

OBELIQ charges no subscription and no access fee. Creating an account, the AI Signal Engine, paper trading, and browsing the markets are all free. Because we do not charge you to access the platform, there is no access payment that could be refunded.

2 · Per-trade fees are non-refundable

The only fee OBELIQ charges is a fee of approximately 0.095% per side (~0.19% round trip), inclusive of all execution costs — charged on the position notional when a live position opens and when it closes. Each fee pays for a completed, executed transaction and is therefore non-refundable once the trade has executed, except for a verifiable billing error (section 4). Paper trading is always free and is never charged.

Users who stake $OBELIQ pay a reduced fee of approximately 0.07% per side; the same non-refundability applies to that reduced fee.

3 · Staking $OBELIQ is not a payment to OBELIQ

A reduced per-trade fee is available to users who stake at least $1,000 worth of $OBELIQ (for a 3-, 6-, or 12-month lock). Staking is not a payment to OBELIQ. Your staked tokens remain yours; OBELIQ never receives or takes them, and they are released to you when the lock ends. Because no money is paid to OBELIQ, there is nothing for OBELIQ to refund, and OBELIQ does not buy back or redeem $OBELIQ. Early exit forfeits the staking multiplier only — never your stake. You buy, hold, sell, stake, and trade $OBELIQ entirely at your own discretion and risk; see the Risk Disclosure for token risk.

4 · Narrow exception — billing errors

The only circumstance in which a refund may be considered is a verifiable billing error — for example, a duplicate per-trade fee, or a fee charged for a trade that did not actually execute. To request review, email hello@obeliq.io within 30 days of the charge, including the date, amount, and the email or wallet associated with the account. Approved billing-error refunds are returned to the original payment method or trading balance. This exception does not create any right to a refund of correctly charged per-trade fees.

5 · Chargebacks

If you dispute a valid charge with your bank or card issuer instead of contacting us, OBELIQ may suspend or terminate your access. We encourage you to contact us first so we can resolve the matter directly.

6 · No financial advice · trading risk

OBELIQ is a software tool, not a broker or financial advisor. Using the platform does not entitle you to any return, and nothing on the platform is financial advice. Trading perpetual futures carries substantial risk of loss. You assume all trading risk. See the Risk Disclosure in full.

7 · Changes

OBELIQ may update this Refund Policy at any time. Material changes will be announced on the OBELIQ home page. The policy in effect at the time of a given charge governs that charge.

8 · Contact

Questions about billing or this policy: hello@obeliq.io, or through the official OBELIQ social channels.